Privacy Policy – Opsel Phones Thalawathugoda

Last Updated: November 9, 2025

At Opsel Phones Thalawathugoda, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our store, website, or communicate with us online or offline.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and billing/shipping address.
• Payment Information: Details required to process your purchases (we do not store your credit/debit card numbers).
• Device and Usage Data: Information about how you use our website, such as IP address, browser type, and browsing activity.
• Communications: Messages or inquiries you send via our website, social media, or WhatsApp.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders and provide customer support.
• Contact you regarding your purchases or service requests.
• Send updates about promotions, new arrivals, or store events (only if you’ve opted in).
• Improve our products, services, and customer experience.
• Comply with legal and regulatory requirements.

3. Information Sharing and Disclosure

We do not sell or rent your personal information.
We may share information only with:

• Service providers who help us operate our business (e.g., delivery, payment processing).
• Legal authorities, if required by law or to protect our rights.

All third parties are required to protect your data and use it only for the services they provide.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your data, where legally permitted.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking

Our website may use cookies to improve your browsing experience and analyze website traffic. You can manage cookie settings through your browser at any time.

7. Third-Party Links

Our website or social media pages may contain links to other websites. We are not responsible for the privacy practices of those sites.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Opsel Phones Thalawathugoda
📍 Address: No. 220 B, Thalawathugoda Junction, 2 Pannipitiya Rd, Pannipitiya, Sri Lanka
📞 Phone: 011 217 1200 / 077 277 9123
📧 Email: opselthalawathugoda@gmail.com